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The Virginia Contractor Transaction Recovery Act provides relief to eligible consumers who have incurred losses through the improper or dishonest conduct of a licensed residential contractor. The Recovery Fund is supported entirely by assessments paid by licensed contractors, not by any tax revenues. State law limits a single Recovery Fund claim to $20,000. Multiple claims involving the same contractor are limited to $40,000 per biennium. If multiple claims involving one contractor exceed $40,000, the claim amounts must be prorated. If there is reason to believe there will be multiple claims involving one contractor, payment of claims will be delayed for a period not to exceed one year. The Recovery Fund does not pay interest, punitive damages, exemplary damages, or any amounts that do not constitute actual monetary loss to the claimant. However, the award may include attorneys' fees and court costs. Claimants should be aware that obtaining assistance from the Recovery Fund is not a swift process in most cases, and occurs only after all other civil legal remedies are exhausted.

The Virginia Board of Pharmacy regulates the following professions and occupations: Pharmacy, Pharmacists, Pharmacist Interns, Permitted Physicians, Medical Equipment Suppliers, Restricted Manufacturers, Humane Societies, Physicians Selling Drugs, Non-Resident Pharmacies, Wholesale Distributors, CE Courses, and Pharmacy Technicians Automated License Verification: 804-270-6836

The Fair Housing Act covers most housing transactions including rentals, home sales, advertising, mortgage lending, home improvements, and zoning activities, but only if one is discriminated on the basis of one of the following protected classes as defined by federal, state, and /or local law, as follows: race, national origin, color, religion, sex, familial status, and disability. The Commonwealth of Virginia law adds elderliness, and the City of Roanoke law adds age and marital status. Landlord - Tenant issues can also be referred through this service.

The Virginia Fair Housing Office is responsible for investigating housing discrimination complaints. Federal and state fair housing laws protects people from discrimination when trying to rent an apartment, buy a house, obtain a mortgage, or purchase homeowner's insurance. Fair housing requirements apply to all housing providers: property managers, owners, landlords, real estate agents, banks, savings institutions, credit unions, insurance companies, mortgage lenders, and appraisers. The Fair Housing Board administers and enforces the Fair Housing Law, although the Real Estate Board is responsible for fair housing cases involving real estate licensees or their employees.

The Board of Social Work at the Virginia Department of Health Professions regulates the following professions and occupations: Registered Social Workers, Associate Social Workers, Licensed Social Workers and Licensed Clinical Social Workers. Automated License Verification: 804-270-6836

Provides residents with comprehensive environmental health services such as food, water and building inspection, sewage disposal, septic and well permits, public food permits, regulation of public food establishments, tourist establishment sanitation and restaurant applications. Investigates reports of food illnesses, working with businesses and citizens to educate and correct deficiencies. Also investigates reports of raw sewage or other reports of ground water contamination. ACCESSIBILITY: Fully accessible to persons with disabilities.

The Board of Long Term Care Administrators at the Virginia Department of Health Professions regulates the following professions and occupations that fall under this board only: Nursing Home Administrators, Nursing Home Preceptors, Nursing Home Continuing Education Vendors. Automated License Verification: 804-270-6836

Provides site evaluations and permitting for on-site sewage disposal (septic) systems and private wells, as well as regulatory oversight for private sector evaluations and designs in these fields. We provide health education to the community with regard to safe food handling practices, lead exposure, radon, rabies, and other environmental health concerns. We also inspect and/or permit daycare and adult care facilities, school cafeterias, restaurants, hotels/motels, bed and breakfasts, festival and fair vendors, campgrounds, summer camps, migrant labor camps, and marinas. Additionally, we investigate animal bites and/or potential rabies exposures and certain environmental complaints.

The Board of Counseling at the Virginia Department of Health Professions regulates the following professions and occupations: Professional Counselors, Certified Substance Abuse Counselors, Rehabilitation Providers, Marriage and Family Therapists. Automated License Verification: 804-270-6836 Alternate Email: [email protected]

The Board of Audiology and Speech-Language Pathology at the Virginia Department of Health Professions regulates the following professions and occupations: Audiologists, Speech-Language Pathologists, and School Speech-Language Pathologists. Automated License Verification: 804-270-6836

The Environmental Health Division is dedicated to making the Roanoke City & Alleghany Health Districts the healthiest districts in the state by protecting citizens from preventable risks to human health and the environment where they live, learn and work. Emphasis is placed on education and public awareness of health concerns, as well as regulatory authority. The main Environmental Health office is located at 1502 Williamson Road NE Roanoke VA. Phone (540) 204-9764. The Environmental Health Division is responsible for the following programs: Food Program (Restaurants, Caterers, Schools, Mobile Units, Adult Homes, Day Cares, Festivals) Onsite Program (Private Sewage Disposal Systems and Drinking Water Wells) Tourist Establishments Program (Hotels, Motels, Campgrounds, Bed & Breakfast Facilities) Recreational Water Program (Public Pools & Water Parks) Rabies Program (Exposure Case Management and Testing) Lead Program (Lead Based Paint) Tick Identification Program General Environmental Health Program (General Environmental Complaints)

Receives and processes complaints about hospitals, nursing homes, home health agencies, hospice services. Manages surveys for compliance with federal care plan and state regulation. Inspects health care facilities, programs and services for compliance with federal and state regulations.

The Motor Vehicle Dealer Board will administer sections of the Commonwealth's Motor Vehicle Dealer Laws and Regulations as charged; promote the best interests of both the automotive consumer and dealer body; and process all motor vehicle related complaints promptly and professionally, while providing a high level of customer service.

Provides information and advice on cable TV services available in Fairfax County. Responds to complaints regarding cable television and telecommunications construction, restoration and technical problems. Oversees the County's non-exclusive cable television franchise agreements with Cox Communications, Comcast, and Verizon, through enforcement of franchise agreements, inspection of facilities, and attention to resident concerns.

Reporting Fraud, Waste, and Abuse in state government executive branche agencies

Inspects all public eating establishments, (including school cafeteria) to ensure compliance with Virginia's sanitation code. Investigates food borne disease reports.

The Board of Physical Therapy at the Department of Health Professions regulates the following professions and occupations: Physical Therapy Assistants and Physical Therapists. Automated License Verification: 804-270-6836

Provides basic information on Nursing Facilities, Assisted Living Facilities in Virginia. Also provides referrals to local and State Long-Term Care Ombudsman program where citizens can receive assistance with questions and concerns about long-term care.

The BBB provides complaint filing services, general monitoring of advertising in the marketplace, dispute resolution services and consumer/business education programs.

Provides an agency that supplies information on how to become a licensed family day home provider, licensed child day center or religious exempt program. COUNTIES SERVED: Alleghany, Amherst, Appomattox, Bath, Bedford, Botetourt, Buckingham, Campbell, Charlotte, Craig, Franklin, Halifax, Henry, Nelson, Patrick, Pittsylvania, Prince Edward, Roanoke, and Rockbridge. CITIES SERVED: Bedford, Buena Vista, Clifton Forge, Covington, Danville, Lexington, Lynchburg, Martinsville, Roanoke, Salem and South Boston.

Offers internet and telephone product-related safety information including recall information and taking reports on an unsafe product or a product-related injury. The Commission does not act on all complaints and does not cover automobiles, food or drugs, cosmetics, financial matters or dissatisfaction with products or services. Offers automatic email notification of product problems and/or recalls through subscription to several list serves.

Deals with matters involving violations of the Rules of Professional Conduct by attorneys and the unauthorized practice of law by non-attorneys. Complaint Inquiries may be submitted on the website at: www.vsb.org/site/regulation/inquiry

Provides residents with comprehensive environmental health services such as food, water and building inspection, sewage disposal, septic and well permits. public food permits, regulation of public food establishments, tourist establishment sanitation and restaurant applications. Investigates reports of food illnesses, working with businesses and citizens to educate and correct deficiencies. Also investigates reports of raw sewage or other reports of ground water contamination. ACCESSIBILITY: Necessary to negotiate steps. Adjacent off-street parking. Front entrance passenger loading zone. Passenger elevator available.

The Board of Optometry at the Virginia Department of Health Professions regulates the following professions and occupations: Optometrist-Non TPA, Professional Designation, Optometrist-TPA Certified. Automated License Verification: 804-270-6836

Provides assistance to families and senior residents (age 60+) of nursing homes, assisted living facilities, adult day care or those receiving home health care to resolve issues and complaints about the quality of care.